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your arche customer services

A question? Need advice? Do you need help using our website?

arche customer services are here to help you:

  • Contact us by e-mail:, at any time. Tell us what you want to know, including your order tracking or account reference as well as a telephone number by which we contact you if you prefer that we get back to you by telephone.

On receiving your query we will reply or call you back as quickly as possible, during our opening hours.

  • By telephone at 212 262 1937 during the service's opening hours.

Our customer services are open between 9am and 4:30pm, Monday to Friday.